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  • What areas do you cover?  We work with clients thoughout the greater Hastings, Havelock North and Napier regions. If you are outside of these areas, we may still be able to assist or offer advice, so please get in touch.
  • How much does it cost? We appreciate that everyone’s situation is unique and people have different needs. Therefore, before we start, we offer a free home visit to understand exactly what you are aiming to achieve, the timeline, any specific issues or challenges and to determine how we can best assist. From here we can develop a plan and provide an estimate of the cost of the work.
  • What happens if I don’t know the exact date that I am moving?  Even if you don’t have an exact moving date, can will work with you to prepare for the move as much as possible. Depending on your situation, this may include decluttering, arranging / managing any maintenance on your property, getting quotes for moving and developing a moving plan for when your dates are confirmed.
  • Does take a commission from goods sold or from tradespeople it  arranges? No. does not make any commissions from goods sold through the decluttering process and does not accept commissions from any providers it sources for tasks such as home maintenance. Any charges associated with disposing of items or arranging or project managing tradespeople are clearly outlined with the client and must be agreed before work is commenced.
  • Are family members consulted on decisions regarding the disposal of items  during decluttering? encourages clients to seek a second opinion if they are unsure of the most appropriate way to dispose of unwanted possessions. is happy to consult with family or friends as required. On occasion, it may be the family who engage the DownSize team to help out when they are unable to assist directly due to time constraints or distance.
  • How is the value of items for disposal assessed? takes the clients advice on how to dispose of unwanted items –  sometimes in consultation with family members. DownSize can also arrange  independent expert valuations of specific items if required by the client.
  • If I'm moving to a smaller premise, what happens if excess possessions have not been disposed of by the date of the move? If you have not finished disposing of excess possessions by the time they move, the DownSize team will work with you to find the best solution. This may include helping to organise the gifting and transportation of items or arranging storage as required.

Got another question? Please contact the DownSize team directly on 0800 833 396 or at
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